Contact us
Questions about an order, a product, or just want to say hi? Your answer might already be waiting in the FAQ below. Otherwise, send us a message.
Email us
Shipping
Tracked shipping to Canada, the United States, the United Kingdom and Australia: FREE on orders of 2 items or more, $5.95 USD for a single item.
Returns
30-day money-back guarantee.
Send us a message
General
What is Nauvelle?
Nauvelle makes easy, beautiful makeup and skincare that adapt to you: a color changing foundation, a curling mascara, a lip gloss in six shades, a six-piece lip liner set, a collagen hydrogel mask, a collagen peptide serum and makeup brushes.
How do I contact Nauvelle?
Email us at customerservice@nauvelle.com or use the form on our contact page.
Shipping & returns
Where do you ship to?
Tracked shipping to Canada, the United States, the United Kingdom and Australia: FREE on orders of 2 items or more, $5.95 USD for a single item.
How long does it take to get my order?
Orders are prepared within 1 to 3 business days and usually delivered in 7 to 12 business days.
How can I track my order?
Once your order ships, you will receive an email with your tracking link.
Can I return my order?
Yes. We offer a 30-day money-back guarantee. Email customerservice@nauvelle.com within 30 days of delivery with your order number and we will make it right.