FAQ
About Nauvelle
What is Nauvelle?
Nauvelle makes easy, beautiful makeup and skincare that adapt to you: a color changing foundation, a curling mascara, a lip gloss in six shades, a six-piece lip liner set, a collagen hydrogel mask, a collagen peptide serum and makeup brushes.
How do I contact Nauvelle?
Email us at customerservice@nauvelle.com or use the form on our contact page.
Products
How does the Color Changing Foundation work?
It is made to blend into your skin tone as you apply it. Apply a small amount and blend it in with your fingertips, a sponge or a brush.
How many shades does the lip gloss come in?
Six shades. Choose yours on the lip gloss page.
What comes in the lip liner set?
Six lip liners with a velvet finish. The set comes in two color assortments: Color 01 and Color 02.
What color is the mascara?
Black. Each mascara contains 4 g.
Shipping & returns
Where do you ship to?
Tracked shipping to Canada, the United States, the United Kingdom and Australia: FREE on orders of 2 items or more, $5.95 USD for a single item.
How long does it take to get my order?
Orders are prepared within 1 to 3 business days and usually delivered in 7 to 12 business days.
How can I track my order?
Once your order ships, you will receive an email with your tracking link.
Can I return my order?
Yes. We offer a 30-day money-back guarantee. Email customerservice@nauvelle.com within 30 days of delivery with your order number and we will make it right.