Return Policy

Your satisfaction is our priority. If your Nauvelle product does not meet your expectations, you may request a return under the following conditions:

How to Initiate a Return

• Contact our Customer Care team at 📧 customerservice@nauvelle.com within 30 days of receiving your order.
• Provide your order number, the product you wish to return, and the reason for return.
• Our team will provide you with a Return Authorization Number and instructions for shipping your product back to us.

Conditions of Acceptance

• Only items purchased directly on nauvelle.com are eligible for return.
• Products must be in their original condition, unopened, unused, with all seals and protective packaging intact.
• Returns without prior authorization cannot be accepted.

💎 Return & Refund Policy – Nauvelle

We stand by the quality of our formulas. However, if you are not fully satisfied, you may request a refund or exchange.

Eligibility

• Returns must be requested within 30 days of delivery.
• Returned products must be unopened and in their original packaging. For hygiene and safety reasons, opened products cannot be refunded.

Refunds

• Once your return has been received and inspected, we will notify you by email.
• Eligible refunds will be credited back to your original payment method within 5 to 7 business days.
• Refund amounts exclude initial shipping fees unless the return is due to an error on our part.

Exchanges

• If you wish to exchange your product, please indicate this in your return request.
• Exchanges are subject to product availability.

Return Shipping

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
• We recommend using a tracked service to ensure safe delivery of returned items.