Shipping Policy

At Nauvelle, we are committed to delivering your products with the greatest care, wherever you are in the world. Each order is prepared in secure conditions to guarantee that your products arrive in perfect condition.

Order Processing

• Orders are processed within 24 to 48 hours, excluding weekends and public holidays.
• Once your order has been prepared, you will receive a confirmation email with your invoice and tracking details.
• Orders placed on weekends or holidays will be processed the next business day.

Delivery Times

Estimated delivery times are as follows (after processing):

• Europe, United Kingdom, North America: 5 to 10 business days
• Rest of the world: 7 to 14 business days

Please note that these times may vary depending on customs clearance and local carrier delays.

Shipping Fees

• Shipping costs are calculated at checkout based on the delivery destination.
• We occasionally offer complimentary shipping promotions, which will be announced on our website and newsletters.

Order Tracking

• Once shipped, you will receive a tracking link by email.
• This link allows you to monitor your order's progress until it arrives safely at your doorstep.

Customs & Import Duties

• For international orders, customs duties or import taxes may apply depending on your country's regulations.
• These fees are the responsibility of the customer. Nauvelle cannot be held responsible for additional customs charges.